Call termination policy
As a public body, the SFC welcomes calls from the public. We have formulated a Call Termination Policy in order to ensure efficient use of our resources.
2. Call Termination Policy
In the event a caller uses foul or abusive language during a telephone conversation with an SFC employee, the caller will be informed once that, if the use of such language continues, the call will be terminated. If the caller continues to use such language, the SFC employee will invite the caller to put the matter in writing and terminate the call.
You may contact us via email or by post. We pledge to give preliminary replies to written enquiries within five business days. However, it may take longer if the enquiry is of a complex nature.