Securities & Futures Commission of Hong Kong

SFC office hours

Q1:

What are the opening hours of the SFC office? 

A:

Our office on 35th Floor, Cheung Kong Center, Central is open from 9:00 am to 6:00 pm from Monday to Thursday, and from 9:00 am to 5:15 pm on Friday. While our office is not open on Saturdays, drop boxes are in place at 30th Floor for delivery of documents and mails.

The service hours of our duty officers to receive public complaints against market misconduct or general enquiries via our general line (2231 1222: option 2 after language selection) are from 9:30 am to 12:30 pm and from 2:00 pm to 5:30 pm, Mondays to Fridays.

For more details about how to get in touch, please click here

Q2:

Can visitors access the SFC office on Saturdays?

A:

Our office is closed on Saturdays and does not receive visitors except in emergency situations. 

Q3:

Can I deliver documents or packages to the SFC by hand on Saturdays?

A:

You can use the drop box located on the 30th floor of the Cheung Kong Center for documents or packages delivered to the SFC on Saturday.

Q4:

What are the other means of obtaining SFC information when the SFC office is closed?

A:

The SFC site (www.sfc.hk) provides useful information. In addition, you can find out about licensing, intermediary supervision and product authorization by calling us on 2231 1222 (option 1 after language selection),  ask for faxed copies of licensing application and notification forms as well as annual returns, and record your enquiries in the voicemail system. 

Q5:

Under various provisions of the Securities and Futures Ordinance (SFO), certain persons are required to notify the SFC within a specified number of “business days” if certain events occur. Does Saturdays count as a “business day”?

A:

With effect from 4 May 2012, the term "business day" as defined in Schedule 1 to the SFO excludes Saturdays.

Q6:

Are there other channels for the public to obtain useful information?

A:

The public may:

  • find out whether a corporation / person is licensed by the SFC by checking the Public Register of Licensed Persons and Registered Institutions posted on the SFC site;
  • check whether an investment product is SFC-authorized from the List of Investment Products on the SFC site; 
  • obtain educational materials about product features and risks, investor rights and responsibilities on the Investor Education Centre
  • look for information on exchange-traded products, disclosure of interests and corporate disclosure on the HKExnews site (www.hkexnews.hk) of Hong Kong Exchanges and Clearing Ltd; and 
  • check with the responsible share registrars regarding initial public offerings, eg, despatch of share certificates and refund cheques.
 
Q7:

How can the public lodge complaints with the SFC against suspected market crime or misconduct? 

A:

Members of the public may lodge complaints by post, by fax to 2524 3718, or by completing the online complaint form on the SFC site.

Q8:

What are the SFC’s performance pledges in handling public enquiries and complaints?

A:

Since 1 April 2012, the SFC has been giving: 

  • preliminary responses to telephone and written enquiries within five business days; and
  • preliminary responses to public complaints against suspected market crime or misconduct with contact details of the complainants within two weeks.
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