Securities & Futures Commission of Hong Kong

Performance pledges

In fulfilling our regulatory functions, we pledge to be responsive to the public, market participants, and the intermediaries under our supervision:

Items Performance pledge
Applications for subordinated loan or modification/waiver of requirements under the Securities and Futures Ordinance Commence review of application upon receipt 2 business days
Authorization of investment products1 Take-up of applications upon receipt 5/2 business days2
Preliminary response to applications after take-up for investment-linked assurance schemes and paper gold schemes 7 business days
Preliminary response to applicants after take-up for other products 14 business days
General enquiries Preliminary replies 5 business days
Processing of licensing applications Corporations 15 weeks
Representatives (provisional licences) 7 business days
Representatives (normal licences) 8 weeks
Representatives (responsible officers) 10 weeks
Transfer of accreditation 7 business days
Complaints against intermediaries and market activities Preliminary response 2 weeks
Applications and related documents under the Takeovers Code and Share Buy-backs Code -- Please click here

1Compliance with our performance pledges is measured in relation to applications in respect of which all of the required documentation is supplied by the applicants in a comprehensive manner.

2The pledge of 5 business days is applicable to the following products:

  • Unit trusts and mutual funds
  • Mandatory provident fund products (including pooled investment funds)
  • Pooled retirement funds

The pledge of 2 business days is applicable to other products, which include investment-linked assurance schemes, paper gold schemes and real estate investment trusts.

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