You are welcome to contact us with your questions or comments. Please keep in mind that we are not in a position to answer questions about certain topics.
In responding to general enquiries, we may only be able to provide publicly available information published on our website. Before contacting us, we advise you to refer to our FAQs where you may quickly find the information you seek.
To help us handle your enquiry more efficiently, please be sure to provide us with your name and contact details so that we can get back to you.
Most regulatory filings, applications and disclosure notifications can be sent to us using WINGS (Web-based INteGrated Service), a dedicated online platform for submitting information electronically to the SFC.
By email
To ensure your enquiries are handled promptly, please write to the most relevant address below. Please do not send your enquiry to more than one SFC e-mailbox.
To lodge a complaint against intermediaries and market activities, please write to complaint@sfc.hk.
| Type | email address |
|---|---|
| General enquiries, comments and suggestions (see FAQs) | enquiry@sfc.hk |
|
Licensing-related enquiries Private equity firms enquiries Family offices enquiries |
|
| Listing and takeover matters | cfmailbox@sfc.hk |
| Open-ended fund companies matters | ofc-enquiry@sfc.hk |
| Real estate investment trusts matters | REIT-enquiry@sfc.hk |
| Short position reporting | shortpositions@sfc.hk |
| Chief Executive Officer's Office | ceo@sfc.hk |
By post and in person
We recommend you make an appointment before visiting our office.
Our postal address:
Securities and Futures Commission
54/F, One Island East
18 Westlands Road, Quarry Bay, Hong Kong
If you wish to submit documents, comments or queries by hand delivery, please go to 54/F, One Island East, 18 Westlands Road, Quarry Bay, Hong Kong.
By phone and fax
Enquiries and complaints
Contact numbers
| Tel | Fax | |
|---|---|---|
| General enquiries | (852) 2231 1222 Press 4 after language selection Note: We may direct your enquiry to the relevant division where appropriate |
(852) 2521 7836 |
| Specific enquiries | ||
|
(852) 2231 1222 Press 1 after language selection |
(852) 2501 0375 |
|
(852) 2231 1222 Press 2 after language selection |
(852) 2526 5304 |
|
(852) 2231 1222 Press 3 after language selection |
(852) 2877 0318 |
|
(852) 2231 2400 | (852) 2877 0318 |
|
(852) 2231 1216 | (852) 2810 5385 |
|
(852) 2231 1249 | (852) 2810 5385 |
|
(852) 2231 1009 | (852) 2810 5385 |
|
(852) 2231 1210 | (852) 2810 5385 |
|
(852) 2231 1222 | (852) 2521 7917 |
|
(852) 2231 1222 | (852) 2521 7917 |
|
(852) 2231 1222 | (852) 2521 7929 |
| Reception | (852) 2231 1222 Press 6 after language selection |
-- |
| Media | (852) 2231 1860 | (852) 2293 4901 |
| Complaints against intermediaries and market activities | (852) 2231 1222 Press 5 after language selection |
(852) 2524 3718 |
Call termination policy
We have formulated a Call Termination Policy in order to ensure efficient use of our resources. In the event a caller uses foul or abusive language during a telephone conversation with an SFC employee, the caller will be informed once that if the use of such language continues the call will be terminated. If the caller continues to use such language, the SFC employee will invite the caller to put the matter in writing and terminate the call.
When we respond
We may not be able to respond to your enquiries immediately. We pledge to give preliminary replies to general enquiries, both verbal and written, within five business days. However, it may take longer for particularly complex enquiries.
If you wish to file a complaint about suspected market misconduct or against the SFC or its staff, please see “Lodge a complaint” for details.
Last update: 23 Jul 2020